Warranty / Service Request

FILING YOUR WARRANTY OR SERVICE REQUEST ONLINE IS NOW AVAILABLE!

 

Already Have an Account?

 

 

HOW TO ADD A NEW REQUESTER:

  • To add a new requester, please email Erin Taylor, Fleet Manager at etaylor@mmginc.info with the following information:
  1. Requester’s full name
  2. Requester’s email address
 

HOW TO SET UP YOUR WORK ORDER REQUEST ACCOUNT:

  • You will receive an email from no-reply@mmginc.gofmx.com  entitled FMX Account Created.
  • *If you do not see it, please check your Spam Email folder.
  • Follow the link provided to create your password.
  • Once your account is created you can log in at any time to create a new work order or check the status of a work order at https://mmginc.gofmx.com

HOW TO CREATE A WORK ORDER TICKET:

  1. Login to https://mmginc.gofmx.com
  2. Select the button from the panel on the left-hand side of the page.
  3. Once in the Maintenance Requests Page, Click thebutton in the top-right corner.
  4. Fill in the Request Type (from the drop-down box).
  5. Enter the Request – a short description of the problem.
  6. Enter the Location – choose a room number from the drop-down box or manually enter a location if not listed. Please reference drawings for room names and numbers.
  7. Enter a Description – a more detailed description of the problem (if necessary)
  8. Choose the Request Priority (from the drop-down box)
  9. Enter Attachment – Please include pictures of the problem that needs to be addressed
  10. Click the green “Submitbutton at the bottom

 

HOW TO ACCESS DRAWINGS AND BUILDING SPECIFIC INFORMATION

  1. On the left hand side of the screen, Select “Buildings
  2. Once in the “Buildings” tab, Select your building.
  3. In the information section you will find:

a. System Drawings (i.e. HVAC, plumbing, basic electrical and comms)

b. Floorplan

c. Building address

d. HVAC Filter size

e. O&M Manuals

 

Download PDF Instructions

 

EMERGENCY CONTACT

In the event of an emergency, please contact:

Erin Taylor, Fleet Manager

682-263-4084

etaylor@mmginc.info

 

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